Refund & Cancellation Policy

Last updated November 1, 2026

Quotes and walkthroughs

Quote requests and walkthroughs are free. You owe nothing until you approve a written quote.

Cancelling a scheduled job

• 48 hours or more before the start time: cancel at no charge. Any deposit is refunded in full.
• Less than 48 hours before: we refund your deposit minus the cost of materials already bought for your job. Those materials are yours to keep.
• Rescheduling is free with 48 hours' notice.

Recurring service

Monthly or quarterly pressure washing can be cancelled at any time before the next scheduled visit. You're never charged for a visit we haven't done.

Free 7-day fix (included with every job)

Tell us within 7 days of the final walkthrough. If the issue is with work in the agreed scope, we'll come back and fix it at no charge. If we can't fix it, we'll refund the part of the price that covers that work.

30-day extended warranty (optional, added fee)

Add it when you book, and the same coverage lasts 30 days from the final walkthrough instead of 7. The fee is shown on your written quote and is part of your job total. It can only be added before work starts.

What neither covers

Damage after the walkthrough, normal wear and tear, weather events, problems from materials or work by others, or areas outside the agreed scope.

Weather

If weather stops us from doing exterior work, we reschedule at no charge. You don't lose a deposit because of weather.

How refunds are paid

Approved refunds go back to the original payment method, usually within 10 business days and no later than 14 business days. Your bank may take a few more days to show it.

How to request one

Questions? Send us a message in the notes box of our quote form, or use the contact details in the Contact section of our home page.